Senior Level 3 Infrastructure Engineer

Job Description

Our Senior Infrastructure Engineers work with the Systems Architect to design, build, deliver and maintain complex on premises and cloud-based virtualised systems using Microsoft, VMWare, and related technologies.

Our Ethos

We strive to deliver a quality driven, cost effective solution that not only meets the customers business and technical requirements but also anticipates the short to mid-term change impact.

Our Professional Approach

  • Our aim is always to develop a highly professional relationship with the customer, based on trust and mutual confidence, working as a team to deliver the solutions and ongoing support services.
  • We work hard to deliver the day-to-day customer services to the highest standards, and we plan for the future by developing our skills for the long-term business objectives.

Primary Responsibilities for L3 Infrastructure Engineers

  • Work with the commercial team and vendors’ pre-sales technical teams to plan solutions.
  • Assisted by the Systems Architect, develop detailed designs for project sign offs.
  • Plan maintenance tasks for the virtualised systems which can be managed by the Level 2 Team.
  • Design and manage support environment and capability.
  • Carry out RCA and help resolve issues on customers’ systems, using the SOC/RMM/PSA tools and pre-agreed troubleshooting methodologies
  • Manage L3 support tickets and assist in fast resolution that exceed the SLAs.
  • Complete accurate recording of all cases using the ticket management tool and closing tickets within the SLA timeframe.
  • Making best use of the M365/Teams/Data Storage systems to ensure knowledge sharing across the technical teams.
  • Assisting the Team Leader and contribute during Team and technical meetings.

Key Measurable Responsibilities

  • Ensure support SLAs and KPIs meet the contractual requirements.
  • Ensure the company working practices and policies are adhered to.
  • All records and documents are maintained to the highest standard.
  • Projects are delivered within the agreed timeframe and meet the required quality standards.
  • All tasks are completed on time as agreed with the Team Leader.

Required Professional Skills

  • Specialist in supporting MS Windows, AD, GPOs, VMWare, and Horizon based systems.
  • Minimum 5 years experience in a technical delivery/maintenance role in MNC.
  • Proven technical capability in the following;
  • Installation and configuration of MS Windows Servers 2016+
  • Installation and configuration of VMWare vSphere, vCentre
  • VMWare virtual networking, HA, DRS, iSCSI configuration
Job Category: Systems Administrator Systems Engineer
Job Type: Full Time/ permanent
Job Location: India Panaji/Panjim
Salary: RS12-16 Lakh package commensurate with experience and qualifications and other MNCs operating in India.

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